Customer Obsessed Support
Everyone says their support is great. We measure ours: 56% of support requests are solved in under 15 minutes, 68% in under 30, by a real human, 7 days a week, free for every account.
- 56% solved in under 15 minutes, 68% in under 30, 7 days a week
- Real humans who know the platform
- Free for every account, no support tiers
All Features - No Credit Card Required
Your success is ours.
We say we're customer-obsessed because without successful customers, we're not successful ourselves. That's why support is a right we grant to every customer regardless of size, not something bolted on for extra. It's how we find out where we can improve, anything that might be going wrong, and what you need to win.
Solved in minutes, not days
56% of support requests are solved in under 15 minutes, and 68% in under 30, 7 days a week. Not auto-acknowledged, not queued for triage: solved. The rest are usually done within the hour.
Real humans, no chatbot gauntlet
Your first reply comes from someone on the team that builds and runs PureSMS, with the access to actually fix the problem. No scripts, no ticket ping-pong.
Quality we measure
We publish our support numbers and hold ourselves to them, so the speed and care you get on day one is the same on day one thousand.
See how we handle security & complianceFree for everyone.
In most places, talking to a human is a paid add on. Or even worse, you'll have to talk to an "Account Manager" that's just interested in next year's commitment. Ouch. Here, you get it, and it's directly with the team that built the product.
Included with every account
From a free trial sending your first test message to millions of messages a month, everyone gets the same support at the same speed.
No paid support plans
Some providers charge $250 a month for a business-hours response and $1,500 a month for a fast one. With PureSMS, fast responses are just how support works.
See how Twilio comparesHonest when it matters
A public status page, straight answers when something goes wrong, and a team that treats your campaign like it is our own.
View live statusIn our customers' words
★★★★★
“Very quick replies to any questions and very helpful.”
★★★★★
“So impressed with your customer support and email communication. Like really blown away by the responses.”
★★★★★
“A really really great help. Managed to get going very quickly largely due to the great support. So thank you.”
★★★★★
“Well, what can I say? Awesome platform, awesome team, awesome support, rapid response, and help!”
★★★★★
“Responsive, helpful, quick to understand the issue and explain the cause, as well as resolve a second issue - all in the time most providers take to even acknowledge the first mail! Absolutely shining example of how support should be.”
★★★★★
“Speedy answers with immediately what I needed to know. Thanks!”